Liwan Studio subscriptions are purchased through the Apple App Store. Apple handles subscription billing, payment processing, renewal, cancellation, and refund requests.
1. Subscription Billing
When you purchase a Liwan subscription, the transaction is processed by Apple through the App Store.
Flowzant Technologies Pvt. Ltd. does not directly process your credit card, debit card, bank account, or other payment information for Liwan subscriptions.
The subscription price, billing period, renewal terms, and any applicable introductory offer are presented to you through Apple’s purchase interface before you confirm the purchase.
2. Automatic Renewal
If you purchase an automatically renewing Liwan subscription, your subscription will renew automatically unless you cancel it before the applicable renewal date.
The subscription continues according to the terms presented by Apple.
3. How to Cancel Your Subscription
You can manage or cancel your Liwan subscription through your Apple Account’s subscription settings.
On supported Apple devices, you can access subscription management through your Apple Account settings and select Liwan from your active subscriptions.
Cancellation generally stops future automatic renewal. It does not necessarily provide a refund for the current subscription period.
4. Refund Requests
Because Liwan subscriptions are purchased through the Apple App Store, refund requests must generally be submitted to Apple.
Flowzant does not independently process App Store subscription refunds.
Apple determines whether a refund is available under its applicable policies and procedures.
You can use Apple’s official support and refund process to request assistance with an App Store purchase.
5. If You Cannot Access Your Subscription
If you purchased a Liwan subscription but Liwan does not recognize your entitlement:
- Make sure you are signed in to the Apple Account used to make the purchase.
- Use Liwan’s Restore Purchases functionality, where available.
- If the issue continues, contact Liwan Support.
When contacting support, please do not send your Apple Account password, payment card information, or other sensitive credentials.
6. Subscription Access After Cancellation
Cancelling a subscription generally prevents the subscription from automatically renewing.
Depending on Apple’s subscription status and the applicable billing period, you may continue to have access to subscription features until the end of the period for which you have already paid.
7. Price Changes
Subscription prices may change from time to time.
Where Apple requires notification or consent for a subscription price change, Apple will provide the applicable notice and handle the relevant process.
8. Third-Party Purchases
Purchases of third-party content or services made outside Liwan are governed by the applicable third-party provider’s terms and refund policies.
9. Contact
For issues specifically related to Liwan functionality or subscription recognition, contact:
Flowzant Technologies Pvt. Ltd.
Email: support@flowzant.com
For App Store billing and refund decisions, please contact Apple through its official support channels.